Chess Online Support

Help with Chess Online – Royal Chess

Contact support@onlinevideochess.com. Include your nickname, app version and a short description of the issue. Never send passwords, verification codes or payment card details.

Account deletion

Open Settings → Delete account and follow the confirmation. If you cannot sign in, contact support from the account you use for the game. Deleting your account does not cancel an App Store subscription.

Subscriptions and refunds

Use Royal membership → Restore purchases to restore an active membership. Manage or cancel at Apple subscriptions. Request purchase assistance or a refund at Apple Report a Problem.

Safety

Use Report / hide on another player's video to hide the feed and send a report. For other safety concerns or appeals, email support with the relevant nickname and details. Reports are reviewed; the game does not claim automatic video content detection.

Ads or connection problems

If an ad is unavailable, retry later or choose the free Basic board and Classic pieces. Keep the app updated and check your connection. Contact support if an issue persists.